RETURIING A PRODUCT

Alex: Hello. How can I help you?
Customer: Oh, hello. I'd like to return this CD, please.
Alex: OK. What's the problem with it?
Customer: Well, it's scratched and it jumps. It was scratched when I bought it.
Alex: Mmm, that's strange. When did you buy it?
Customer: I only bought it yesterday.
Alex: Have you got the receipt?
Customer: Yes, here you are.
Alex: OK. Well, I can give you a refund, or do you want to choose another CD?
Customer: I'll choose another one, thanks.